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Welcome to Cloud Essentials Onboarding


New client, device and user onboarding

If you are a new customer or have new devices and users to onboard, simply follow the steps below and we’ll onboard you and set up your Managed Security.

The first time you connect to us, our technicians will set up your Managed Security and any other services you have registered for, including quick access to the support team for future support.  Onboarding is available, Monday through Friday, 9am to 6pm UTC unless your organisation has made special arrangements.

To begin onboarding

  1. On the device you want to set up, open a chat session with a technician by clicking this support chat icon Live Help and the technician will chat you through first time set up.
  2. They’ll ask you to install some software so that they can share your computer screen remotely and set up the managed security and support software for you.
  3. You’ll then be connected to the technician and they can set your device up.
  4. At the end of the support session you can quit the connection and the technician’s computer sharing access will be ended.

If you’re having trouble chatting with support, you can use this form to email the support team and we’ll come back to you.

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