zuu Tech Support is amazingly easy
simply click the support icon and start chatting to a technician
Jubilee long weekend hours: Business day support will not be available over the Thursday and Friday as they are UK holidays. After Hours and weekend support is not affected and will run as usual.
Whether you need help with email, using the printer, downloading a picture, security or writing a document, connecting to a technician is easy. Simply click the support icon on the bottom right of your computer to connect to a zuu Tech Support technician.
Technicians are available business days from 8am to 8pm UTC for business hours computer support.
New Customer Setup
zuu Tech Support Onboarding
If you are a new customer who hasn’t been set up yet, simply follow the steps below and we’ll onboard you and set up your Managed Security.
The first time you connect to us, our technicians will set up your Managed Security and any other services you have registered for, including quick access to the support team for future support. Onboarding is available, Monday through Friday, 9am to 6pm UTC.
To begin onboarding:
- On the device you want to set up, open a chat session with a technician by clicking this support chat icon and the technician will chat you through first time set up.
- They’ll ask you to install some software so that they can access your computer remotely and set up the managed security and support software for you.
- You’ll then be connected to the technician and they can set your device up.
- At the end of the support session you can quit the connection and the technician’s computer access will be finished.
If you’re having trouble chatting with support, you can use this form to email the support team and we’ll come back to you.