Daytime Tech Support is available all week, 8am to 8pm UTC
If you are a new customer who hasn’t been set up yet, simply follow the steps below and we’ll onboard you and set up your Managed Security.
The first time you connect to us, our technicians will set up your Managed Security and any other services you have registered for, including quick access to the support team for future support. Onboarding is available, Monday through Sunday, 9am to 7pm UTC.
To get started:
- Open a chat session by clicking the support chat icon
- Then click the link below that matches the device you are connecting to our technicians.
- Launch the program – you can launch it from your browser download section or it may be in your downloads folder (it’s called splashtop)
- Give the 9-digit number to the support technician
At the end of the support session you can quit the progam and the technicians computer access will be over.
If you’re having trouble chatting with support, you can this form to email the support team.