Tech Support

We have some amazing software that allows you to share your computer screen with our support staff and receive Tech Support. This connection is done via your internet connection and is completely private and secure.  To connect with a technician, simply follow the steps below.

Business Hours Tech Support

Daytime computer support is available, Monday through Friday, 8am to 8pm UTC.  Simply follow the steps below to connect to a technician.

  1. Open a chat session by clicking the support chat icon Live Help
  2. Then click the link below that matches the device you are connecting to our technicians.
  3. Launch the program – you can launch it from your browser download section or it may be in your downloads folder (it’s called splashtop)
  4. Give the 9-digit number to the support technician

At the end of the support session you can quit the progam and the technicians computer access will be over.

After Hours and 24/7 Tech Support customers

For computer support outside of business hours, If you are subscribed for After Hours or 24/7 support, you can connect to the support team during evenings and weekends.  Please connect by using the life preserver icon at the bottom right corner of your computer. Screenshots below.

Go the bottom right of your computer screen
Click on the ^
Click on Help Desk Chat
Fill in the details and start chatting

If you’re having trouble chatting with support, you can this form to email the support team.

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