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zuu Tech Support is amazingly easy

simply click the support icon computer support and start chatting to a technician

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Current customers

Whether you need help with email, using the printer, downloading a picture, security or writing a document, connecting to a technician is easy. Simply click the support icon computer support on the bottom right of your computer to connect to a zuu Tech Support technician.

Technicians are available business days from 8am to 8pm UTC for business hours computer support.

Problems Connecting

If for any reason you can’t connect directly to the support team from your computer desktop, you can open a chat session by clicking this support icon Live Help and the support team will be happy to help on business days from 8am to 8pm UTC.

After hrs/weekend & 24/7 Support

If you are subscribed for After Hours/weekends or 24/7 Tech Support and need support during this those times, please click here.

New Customer Setup

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zuu Tech Support Onboarding

If you are a new customer who hasn’t been set up yet, simply follow the steps below and we’ll onboard you and set up your Managed Security.

The first time you connect to us, our technicians will set up your Managed Security and any other services you have registered for, including quick access to the support team for future support.  Onboarding is available, Monday through Friday, 9am to 6pm UTC.

To begin onboarding:

  1. On the device you want to set up, open a chat session with a technician by clicking this support chat icon Live Help and the technician will chat you through first time set up.
  2. They’ll ask you to install some software so that they can access your computer remotely and set up the managed security and support software for you.
  3. You’ll then be connected to the technician and they can set your device up.
  4. At the end of the support session you can quit the connection and the technician’s computer access will be finished.

If you’re having trouble chatting with support, you can use this form to email the support team and we’ll come back to you.

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