Tech Support


Daytime Tech Support is available all week, 8am to 8pm UTC


technician

We have some amazing software that allows you to share your computer screen with our support staff and receive Tech Support. This connection is done via your internet connection and is completely private and secure.  To connect with a technician, simply click the chat icon Live Help


Please click here to connect to the support team during evenings if your are subscribed for After Hours or 24/7 Tech Support


New Customers

If you are a new customer who hasn’t been set up yet, simply follow the steps below and we’ll onboard you and set up your Managed Security.

The first time you connect to us, our technicians will set up your Managed Security and any other services you have registered for, including quick access to the support team for future support.  Onboarding is available, Monday through Sunday, 9am to 7pm UTC.

To get started:

  1. Open a chat session by clicking the support chat icon Live Help
  2. Then click the link below that matches the device you are connecting to our technicians.
  3. Launch the program – you can launch it from your browser download section or it may be in your downloads folder (it’s called splashtop)
  4. Give the 9-digit number to the support technician

At the end of the support session you can quit the progam and the technicians computer access will be over.

If you’re having trouble chatting with support, you can this form to email the support team.

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