Holiday Support Notice

Business Hours Support will NOT be available on Friday April 3rd and Monday April 6th for holidays.

24/7 Support remains open as usual.

zuu Tech Support is amazingly easy

simply click the support icon on your computer desktop to start chatting to a technician. If for any reason the chat link is not working or you aren’t at your computer, you can click here to open a chat session with a support technician

Current customers

Whether you need help with email, using the printer, downloading a picture, security or writing a document, connecting to a technician is easy. Simply click the support icon on the bottom right of your computer to connect to a zuu Tech Support technician. Chat to them first and then share your desktop if needed so that they can fix the problem for you.

Technicians are available business days from 8am to 8pm UTC for business hours computer support.

After hrs/weekend & 24/7 Support

If you are subscribed for After Hours/weekends or 24/7 Tech Support and need support during this those times, please click here.

zuu Tech Support Onboarding

If you are a new customer who hasn’t been set up yet, simply follow the steps below and we’ll onboard you and set up your Managed Security.

The first time you connect to us, our technicians will set up your Managed Security and any other services you have registered for, including quick access to the support team for future support.  Onboarding is available, Monday through Friday, 9am to 6pm UTC.

To begin onboarding:

1. On the device you want to set up, open a chat session with a technician by clicking here and the technician will chat you through first time set up.
2. They’ll ask you to install some software so that they can access your computer remotely and set up the managed security and support software for you.
3. You’ll then be connected to the technician and they can set your device up.
4. At the end of the support session you can quit the connection and the technician’s computer access will be finished.